San Juan de Gaztelugatxe has a ticketing system to control the capacity. We recommend that you reserve your ticket for San Juan de Gaztelugatxe as soon as possible. Here is a tutorial on how to book tickets and some of the most frequently asked questions. Remember that if you have booked a guided tour there is no need to reserve tickets, we take care of everything.
How to book tickets to visit San Juan de Gaztelugatxe?
Although access to San Juan de Gaztelugatxe is free, you may need to reserve your tickets in advance. Especially during high season. Remember that there are capacity constraints to protect the natural environment in which this iconic site is located. We leave you a basic guide on how to book tickets for San Juan de Gaztelugatxe. If you have any doubts, we encourage you to contact us, we will try to help you as much as possible.
1. Access the San Juan de Gaztelugatxe free reservation platform: The Provincial Council of Bizkaia has developed a web page to manage (book, modify and cancel) tickets to San Juan de Gaztelugatxe. You can access from here.
Select the number of people: In the next step a form will appear on the screen to select the type of reservation (individual, group or tour operators) and the number of people you want to visit San Juan de Gaztelugatxe. Remember that there is a maximum of 10 tickets per person for the free tickets (remember that if you book the guided tour with us, you do not need to reserve tickets).
3. Choose the date and time to visit San Juan de Gaztelugatxe: A calendar will appear in which you must select the day you want to visit San Juan de Gaztelugatxe. Remember that in the event that a reservation is not necessary, the words “Free access within the established schedule” will appear. If this is not the case, you will see the possible schedules with available places. We recommend avoiding peak hours. Visiting San Juan de Gaztelugatxe early and late can be a great option.
4. Enter your data: We are in the last step of the reservation, we only have to enter our personal data. We recommend that you review all the data entered, especially the email address. The voucher with the free entrance to San Juan de Gaztelugatxe will be sent to this email.
5. Online reservation of San Juan de Gaztelugatxe confirmed: The reservation will be confirmed when you receive the email with the voucher. Remember that you do not need to print it, you can display the QR code directly from your mobile device.
6. The day of the visit: The area where San Juan de Gaztelugatxe is located is usually very crowded in high season, we recommend arriving more than 10 minutes in advance to avoid unforeseen events.
What happens if I am late?
If you arrive more than 15 minutes late at the access control of San Juan de Gaztelugatxe, your tickets will be automatically cancelled. Once the reservation has been cancelled, it is no longer possible to change the reserved schedule. Also, no new entries were made. For this reason, we recommend you to come early.
What are the ticket prices for San Juan de Gaztelugatxe?
The entrance to San Juan de Gaztelugatxe is free (0€). There is no need to pay to visit San Juan de Gaztelugatxe.
When is it necessary to reserve entrance to San Juan de Gaztelugatxe?
It is only necessary to get a ticket to visit San Juan de Gaztelugatxe at specific times of the year. Access is only controlled from 9:30 a.m. to 7:00 p.m. during the high season. Here is a summary of what is considered high season.
- Easter.
- Weekends between April 13 and June 9.
- Every day during the summer (between June 10 and September 15).
- Weekends and holidays in September and October.
- All Saints’ Day.
- December Bridge.
How many people can enter San Juan de Gaztelugatxe per day?
A limit of 1,462 persons per day has been established. Please note that this capacity limit only applies during high season.
How to cancel the reservation of San Juan de Gaztelugatxe?
If you are not going to be able to make the visit on the scheduled date, we recommend you to change or cancel the reservation of San Juan de Gaztelugatxe so that other people can enjoy the tour. You can cancel your reservation to San Juan de Gaztelugatxe up to 2 hours before the date and time of the visit from here.
How to change the date and time of the San Juan de Gaztelugatxe reservation?
As long as the modification is made more than 2 hours before the time indicated at the entrance, the date and time of the visit to San Juan de Gaztelugatxe can be changed. You can do it from here.
Visit San Juan de Gaztelugatxe without entrance fee.
As we have already mentioned, it is only necessary to reserve a ticket at specific times, the rest of the year you can visit San Juan de Gaztelugatxe without a ticket. In case you need a ticket and you do not have it, we recommend you to consider other options such as guided walking tours and boat tours that we organize from TurismoVasco.com.
San Juan de Gaztelugatxe tickets sold out.
In high season it is common for tickets to sell out. In these cases, we recommend that you consider hiring one of the guided tours offered in San Juan de Gaztelugatxe.
What are the opening hours of San Juan de Gaztelugatxe?
The schedule of San Juan de Gaztelugatxe differs depending on whether or not there is capacity control. As we have already mentioned, in low season, when there is no control, you can visit San Juan de Gaztelugatxe 24 hours a day. There is no timetable. However, if there is a capacity control, the opening hours are reduced from 9:30 am to 7:00 pm (until 5:00 pm from October 28) and tickets are required.
Tickets for the hermitage of San Juan de Gaztelugatxe.
The hermitage of San Juan de Gaztelugatxe is closed for most of the year. Its doors are only open for local celebrations on June 24, July 31, August 29 and December 30. For this reason it is very difficult to access the interior of the hermitage.